AlphaEdge Investments, a leading hedge fund management firm, was facing a challenge managing the increasing volume of client queries and support tickets. The firm decided to leverage Deskhero's advanced AI capabilities to streamline their customer support and helpdesk services.
Deskhero's AI capabilities allowed AlphaEdge to automatically generate suggested replies to common queries by analyzing previous tickets and knowledge base articles. This drastically reduced the time taken to respond to tickets and improved the overall efficiency of their customer support team.
With the help of Deskhero's comprehensive search bar, AlphaEdge's support team was able to quickly find relevant information from their extensive database of policies, manuals, and presentations. This feature, powered by OpenAI Embeddings, significantly improved the accuracy and relevance of search results.
Deskhero's custom fields and structured data lists enabled AlphaEdge to categorize and prioritize tickets effectively. The kanban board provided a visual representation of the ticket workflow, making it easier for the team to manage and track progress.
By leveraging Deskhero's advanced AI capabilities, AlphaEdge Investments was able to significantly improve their customer support efficiency and client satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies to common queries. This drastically reduces the time taken to respond to tickets.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses OpenAI Embeddings to quickly find relevant information from an extensive database of policies, manuals, and presentations.
How does Deskhero help in managing and tracking tickets?
Deskhero's custom fields and structured data lists enable effective categorization and prioritization of tickets. The kanban board provides a visual representation of the ticket workflow, making it easier to manage and track progress.
* This article provides an example of how a fictive company in the Hedge Funds and Private Equity Funds Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
