HedgeMaster receives a large volume of customer queries every day, ranging from investment advice to technical issues. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, HedgeMaster can now automate ticket management using AI. The platform categorizes and prioritizes tickets based on their content, ensuring that urgent matters are attended to promptly.
Deskhero's AI capabilities also enhance the search function. When a customer submits a query, the AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has drastically reduced the time taken to resolve customer issues, as support agents can quickly find the information they need.
The AI-powered platform also suggests replies to customer queries. It uses ChatGPT to generate responses based on the relevant content found. This feature has not only improved the speed of response but also its quality, as the AI ensures that the replies are accurate and comprehensive.
Additionally, HedgeMaster uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their customer support operations.
Overall, Deskhero's AI capabilities have transformed HedgeMaster's customer support services, improving both their efficiency and effectiveness.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes them based on their content and prioritizes them based on their urgency.
How does the AI-enhanced search function work?
When a query is submitted, the AI uses OpenAI Embeddings to search for relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. The results are then presented to the support agent.
How does Deskhero's AI suggest replies to customer queries?
The AI uses ChatGPT to generate responses based on the relevant content found during the search. This ensures that the replies are accurate and comprehensive.
* This article provides an example of how a fictive company in the Hedge funds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
