AeroLink Transport maintains an extensive knowledge base to assist customers with common queries and issues. The company uses Deskhero's AI capabilities to manage this knowledge base effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date and comprehensive.
The company also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to create and update knowledge base articles.
AeroLink also uses Deskhero's advanced search bar to quickly find relevant information from their vast knowledge base. This feature has improved the efficiency of their customer support team and enhanced the customer experience.
In addition, AeroLink uses Deskhero's user groups feature to manage their customer support team effectively. They can assign different roles and permissions to each user group, ensuring that the right people have access to the right information.
Overall, Deskhero's advanced AI capabilities have helped AeroLink Transport enhance their knowledge base management and improve customer support.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date and comprehensive.
Can Deskhero generate knowledge base articles from files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files.
What is the user groups feature in Deskhero?
The user groups feature in Deskhero allows you to manage your customer support team effectively. You can assign different roles and permissions to each user group.
* This article provides an example of how a fictive company in the Helicopter transport services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
