SkyHigh Helicopters receives a high volume of customer inquiries daily, ranging from booking queries to technical questions about their fleet. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI-powered search bar is another feature that SkyHigh finds invaluable. It allows their customer support team to quickly find relevant information from the vast amount of data available. This feature has drastically reduced the time spent searching for information, allowing the team to focus more on resolving customer issues.
SkyHigh also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed in one place, improving the overall customer experience.
Furthermore, the company uses the custom fields and structured data lists to categorize and prioritize tickets. This helps them to handle urgent issues promptly and efficiently.
Overall, Deskhero's advanced AI capabilities have enabled SkyHigh Helicopters to improve their customer support efficiency and deliver a superior customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero help in prioritizing tickets?
Deskhero allows you to use custom fields and structured data lists to categorize and prioritize tickets, helping you handle urgent issues promptly and efficiently.
* This article provides an example of how a fictive company in the Helicopter transport services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
