Helix Aviation receives numerous customer support tickets daily. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the response time and improving customer satisfaction.
The company also uses Deskhero's kanban board to visualize the ticket management process. This feature allows them to track the progress of each ticket and ensure that no ticket is overlooked.
Helix also uses Deskhero's custom email domains feature to maintain a consistent brand image in their customer communications. This feature has improved their professional image and increased customer trust.
In addition, the company uses Deskhero's user groups feature to manage their customer support team effectively. They can assign different roles and permissions to each user group, ensuring that the right people have access to the right information.
Overall, Deskhero's advanced AI capabilities have helped Helix Aviation streamline their ticket management process and improve customer support.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the response time and improving customer satisfaction.
What is the kanban board feature in Deskhero?
The kanban board feature in Deskhero allows you to visualize the ticket management process. You can track the progress of each ticket and ensure that no ticket is overlooked.
Can Deskhero use custom email domains?
Yes, Deskhero allows you to use custom email domains to maintain a consistent brand image in your customer communications.
* This article provides an example of how a fictive company in the Helicopter transport services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
