HemaOncoCare receives numerous inquiries daily from patients seeking information about their treatment plans, side effects, and other related concerns. The company uses Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
The AI leverages OpenAI Embeddings to find relevant content and sends it through OpenAI's ChatGPT to generate suggested replies. This not only enhances the efficiency of the support team but also ensures that the responses are accurate and personalized to each patient's needs.
Furthermore, the comprehensive search bar powered by AI helps the support team find relevant information quickly, reducing the response time significantly. The AI also enhances search results, making it easier for the support team to find the required information.
Deskhero's AI capabilities also help in managing tickets effectively. The AI can categorize and prioritize tickets based on their urgency and complexity, helping the support team to address critical issues promptly.
Overall, Deskhero's advanced AI capabilities have transformed HemaOncoCare's customer support services, improving efficiency, accuracy, and patient satisfaction.
How does Deskhero's AI enhance the efficiency of HemaOncoCare's support team?
Deskhero's AI enhances the efficiency of the support team by generating suggested replies based on previous tickets, knowledge base articles, and other resources. It also helps in managing tickets effectively by categorizing and prioritizing them based on their urgency and complexity.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI improves the accuracy of responses by leveraging OpenAI Embeddings to find relevant content. The AI then uses this content to generate personalized and accurate replies to patient inquiries.
How does Deskhero's AI-powered search bar benefit HemaOncoCare?
Deskhero's AI-powered search bar helps the support team find relevant information quickly, reducing the response time significantly. The AI also enhances search results, making it easier for the support team to find the required information.
* This article provides an example of how a fictive company in the Hematology & Oncology Infectious Disease Treatment Nephrology & Urology Neurology Ophthalmology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
