HerbHeal uses Deskhero's AI capabilities to manage its vast array of customer inquiries, complaints, and feedback. The AI-powered ticket management system categorizes and prioritizes tickets based on their urgency and relevance, enabling the support team to respond promptly and efficiently.
The AI also uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This feature has drastically reduced the time taken to draft responses, allowing the team to handle more tickets within the same timeframe.
Deskhero's AI also enhances HerbHeal's search results. When customers use the comprehensive search bar, the AI uses the embeddings to find the most relevant content, improving the accuracy of search results and enhancing the customer experience.
HerbHeal also uses Deskhero's AI to maintain its knowledge base. The AI generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This feature has significantly reduced the time and effort required to update the knowledge base, ensuring that it remains current and useful for customers.
Finally, HerbHeal uses Deskhero's REST API to integrate the platform with its existing systems, further enhancing its efficiency and effectiveness in managing customer support.
How does Deskhero's AI improve HerbHeal's response times?
The AI categorizes and prioritizes tickets, and suggests responses based on previous tickets and other resources, reducing the time taken to draft responses.
How does Deskhero's AI enhance HerbHeal's search results?
The AI uses embeddings from various resources to find the most relevant content when customers use the search bar, improving the accuracy of search results.
How does HerbHeal use Deskhero's AI to maintain its knowledge base?
The AI generates articles from various file types and scrapes data from the company's website, reducing the time and effort required to update the knowledge base.
* This article provides an example of how a fictive company in the Herbal Supplements industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
