HerbalHarmony uses Deskhero's AI-powered ticket management system to effectively manage its increasing number of customer inquiries. The AI categorizes and prioritizes tickets, allowing the support team to address the most urgent and relevant issues first.
Deskhero's AI also uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest responses. This feature has greatly reduced the time taken to draft responses, enabling the support team to handle more tickets within the same timeframe.
HerbalHarmony also uses Deskhero's AI to improve its search results. When customers use the search bar, the AI uses the embeddings to find the most relevant content, enhancing the accuracy of search results and improving the customer experience.
Deskhero's AI also assists HerbalHarmony in maintaining its knowledge base. The AI generates articles from various file types and scrapes data from the company's website, ensuring that the knowledge base is always current and helpful for customers.
Lastly, HerbalHarmony uses Deskhero's REST API to integrate the platform with its existing systems seamlessly, further enhancing its efficiency and effectiveness in managing customer support.
How does Deskhero's AI improve HerbalHarmony's response times?
The AI categorizes and prioritizes tickets, and suggests responses based on previous tickets and other resources, reducing the time taken to draft responses.
How does Deskhero's AI enhance HerbalHarmony's search results?
The AI uses embeddings from various resources to find the most relevant content when customers use the search bar, enhancing the accuracy of search results.
How does HerbalHarmony use Deskhero's AI to maintain its knowledge base?
The AI generates articles from various file types and scrapes data from the company's website, ensuring that the knowledge base is always current and helpful for customers.
* This article provides an example of how a fictive company in the Herbal Supplements industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
