NatureNurture uses Deskhero's AI-powered ticket management system to efficiently handle its growing volume of customer inquiries. The AI categorizes and prioritizes tickets, enabling the support team to focus on the most urgent and relevant issues first.
Deskhero's AI also uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest responses. This feature has significantly reduced the time taken to draft responses, allowing the support team to handle more tickets within the same timeframe.
NatureNurture also uses Deskhero's AI to enhance its search results. When customers use the search bar, the AI uses the embeddings to find the most relevant content, improving the accuracy of search results and enhancing the customer experience.
Deskhero's AI also helps NatureNurture maintain its knowledge base. The AI generates articles from various file types and scrapes data from the company's website, ensuring that the knowledge base is always up-to-date and useful for customers.
Finally, NatureNurture uses Deskhero's REST API to seamlessly integrate the platform with its existing systems, further enhancing its efficiency and effectiveness in managing customer support.
How does Deskhero's AI improve NatureNurture's response times?
The AI categorizes and prioritizes tickets, and suggests responses based on previous tickets and other resources, reducing the time taken to draft responses.
How does Deskhero's AI enhance NatureNurture's search results?
The AI uses embeddings from various resources to find the most relevant content when customers use the search bar, improving the accuracy of search results.
How does NatureNurture use Deskhero's AI to maintain its knowledge base?
The AI generates articles from various file types and scrapes data from the company's website, ensuring that the knowledge base is always up-to-date and useful for customers.
* This article provides an example of how a fictive company in the Herbal Supplements industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
