QuantumTrade was facing challenges in managing the high volume of customer support tickets. The manual process was time-consuming and led to delays in resolving customer issues.
By implementing Deskhero, QuantumTrade was able to automate much of their ticket management process. Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each new ticket.
The AI then uses this content to generate suggested replies, which the support team can review and approve. This has significantly reduced the time taken to resolve tickets and improved customer satisfaction.
Additionally, Deskhero's kanban board and user groups features have made it easier for the support team to track and manage tickets. This has further improved the efficiency of the ticket management process.
Overall, Deskhero's AI capabilities have transformed QuantumTrade's ticket management process, leading to faster resolution times and happier customers.
How does Deskhero's AI improve QuantumTrade's ticket management process?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each new ticket. It then uses this content to generate suggested replies, which the support team can review and approve. This reduces the time taken to resolve tickets and improves customer satisfaction.
How do Deskhero's kanban board and user groups features help in ticket management?
Deskhero's kanban board and user groups features make it easier for the support team to track and manage tickets. This improves the efficiency of the ticket management process.
How has Deskhero improved QuantumTrade's customer support operations?
Deskhero's AI capabilities have transformed QuantumTrade's ticket management process, leading to faster resolution times, improved efficiency of the support team, and increased customer satisfaction.
* This article provides an example of how a fictive company in the High Frequency Trading (HFT) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
