SpeedTrade was struggling with a high volume of customer queries related to their trading platform. The complexity of these queries often required extensive research and manual effort from their customer support team, leading to slow response times and frustrated customers.
By implementing Deskhero, SpeedTrade was able to leverage the platform's advanced AI capabilities to automate much of this process. Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This has drastically reduced the time taken to respond to customer queries, as the support team can now simply review and approve the AI-generated responses.
Furthermore, Deskhero's comprehensive search bar, powered by the same AI technology, has made it easier for the support team to find relevant information quickly. This has further improved response times and increased the team's productivity.
Overall, Deskhero's AI capabilities have transformed SpeedTrade's customer support operations, leading to happier customers and a more efficient support team.
How does Deskhero's AI find relevant content for customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to find content that is relevant to the customer's query.
How does Deskhero's AI generate suggested replies?
Once the AI has found relevant content, it sends this through OpenAI's ChatGPT. This generates a suggested reply, which the support team can then review and approve.
How has Deskhero improved SpeedTrade's customer support operations?
Deskhero's AI capabilities have significantly reduced the time taken to respond to customer queries, improved the efficiency of the support team, and increased customer satisfaction.
* This article provides an example of how a fictive company in the High Frequency Trading (HFT) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
