FlashTrade had a vast knowledge base, but it was difficult for customers to find relevant information due to its size and complexity. This led to an increase in customer queries and a high workload for the support team.
FlashTrade implemented Deskhero to improve the management and accessibility of their knowledge base. Deskhero's AI capabilities analyze the knowledge base articles, uploaded files, and scraped website data using OpenAI Embeddings to find and categorize relevant content.
The AI then uses this categorized content to enhance the results of the comprehensive search bar, making it easier for customers to find the information they need. This has significantly reduced the number of customer queries and improved the effectiveness of customer self-service.
Additionally, Deskhero's AI capabilities allow for the generation of new knowledge base articles from Word, PowerPoint, and PDF files. This has streamlined the process of updating the knowledge base and ensured that it always contains the most up-to-date information.
Overall, Deskhero's AI capabilities have revolutionized FlashTrade's knowledge base management, leading to a more efficient support team and a better customer experience.
How does Deskhero's AI improve the accessibility of FlashTrade's knowledge base?
Deskhero's AI analyzes the knowledge base articles, uploaded files, and scraped website data to find and categorize relevant content. This categorized content is then used to enhance the results of the comprehensive search bar, making it easier for customers to find the information they need.
How does Deskhero's AI generate new knowledge base articles?
Deskhero's AI can generate new knowledge base articles from Word, PowerPoint, and PDF files. This streamlines the process of updating the knowledge base and ensures that it always contains the most up-to-date information.
How has Deskhero improved FlashTrade's knowledge base management?
Deskhero's AI capabilities have improved the accessibility and usefulness of FlashTrade's knowledge base, reduced the number of customer queries, improved the effectiveness of customer self-service, and led to a better customer experience.
* This article provides an example of how a fictive company in the High Frequency Trading (HFT) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
