Future Leaders Academy, a progressive high school with a strong focus on parent involvement, was looking for a way to improve communication between parents and teachers. They needed a solution that could handle a high volume of inquiries and provide timely, accurate responses.
The school decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. The platform's user groups and custom email domains made it easy to direct inquiries to the right person, while the ticket management feature ensured that no request was overlooked.
Deskhero's advanced AI capabilities were a game-changer for the school. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing response times.
The AI-enhanced search results also made it easier for teachers to find the information they needed to respond to parent inquiries. The knowledge base feature, which could generate articles from Word, PowerPoint, and PDF files, provided a valuable resource for both teachers and parents.
Since implementing Deskhero, Future Leaders Academy has seen a marked improvement in parent-teacher communication. The platform's AI capabilities have not only sped up response times but also increased the accuracy of the responses, leading to higher parent satisfaction rates.
How does Deskhero facilitate communication between parents and teachers?
Deskhero uses user groups and custom email domains to direct inquiries to the right person. Its AI capabilities then suggest relevant responses based on previous tickets, knowledge base articles, and other resources, speeding up response times.
Can Deskhero handle a high volume of parent inquiries?
Yes, Deskhero is designed to manage a high volume of inquiries efficiently. Its ticket management feature ensures that no request is overlooked, and its AI capabilities speed up response times.
How does Deskhero improve the accuracy of responses to parent inquiries?
Deskhero's AI capabilities ensure that responses are based on relevant, accurate information. The AI uses OpenAI Embeddings to pull information from a variety of sources, including previous tickets, knowledge base articles, and uploaded files.
* This article provides an example of how a fictive company in the High Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
