ExpressRail Ltd., a high-speed rail transport company, was dealing with a high volume of support tickets and an outdated knowledge base. The manual process of handling these issues was inefficient and time-consuming.
By implementing Deskhero, ExpressRail Ltd. was able to automate their ticket management process. The platform's AI capabilities used OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
Deskhero's comprehensive search bar, powered by AI, enabled ExpressRail Ltd.'s support team to quickly find relevant information, improving their efficiency in resolving customer issues.
Additionally, Deskhero's website scraping feature ensured that ExpressRail Ltd.'s knowledge base was always updated with the latest information from the company's website.
Thanks to Deskhero's advanced AI capabilities, ExpressRail Ltd. has greatly improved their support efficiency and customer satisfaction.
How does Deskhero's AI capabilities help in reducing response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This automation helps support teams respond to tickets faster, reducing response times.
How does Deskhero's search bar enhance support efficiency?
Deskhero's search bar uses AI to enhance search results. When a support team member searches for something, the AI uses OpenAI Embeddings to find the most relevant information from tickets, knowledge base articles, uploaded files, and scraped website data. This improves the efficiency of the support team in resolving customer issues.
How does Deskhero ensure the knowledge base is always updated?
Deskhero can scrape data from your company's website to automatically update its knowledge base. This ensures that your support team always has access to the latest and most accurate information.
* This article provides an example of how a fictive company in the High-Speed Rail Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
