BulletTrain Inc., a prominent high-speed rail transport provider, was facing challenges in managing their customer service operations due to the high volume of support tickets and outdated information in their knowledge base.
Implementing Deskhero, BulletTrain Inc. was able to leverage the platform's AI capabilities to automate their ticket management process. The AI used OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, drastically improving ticket resolution times.
The AI-powered comprehensive search bar in Deskhero allowed BulletTrain Inc.'s support team to quickly find relevant information, enhancing their efficiency in resolving customer queries.
Furthermore, Deskhero's website scraping feature ensured that BulletTrain Inc.'s knowledge base was always up-to-date. The platform automatically updated the knowledge base with the latest information from the company's website.
By leveraging Deskhero's advanced AI capabilities, BulletTrain Inc. has significantly improved their customer service operations.
How does Deskhero's AI improve ticket resolution times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This automation helps support teams resolve tickets faster.
How does Deskhero's search bar work?
Deskhero's search bar uses AI to enhance search results. When a support team member searches for something, the AI uses OpenAI Embeddings to find the most relevant information from tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero keep the knowledge base updated?
Deskhero can scrape data from your company's website to automatically update its knowledge base. This ensures that your support team always has access to the latest information.
* This article provides an example of how a fictive company in the High-Speed Rail Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
