SpeedRail Co., a leading high-speed rail transport company, was struggling with an overwhelming volume of customer support tickets. The manual process of sorting and responding to these tickets was time-consuming and often resulted in delayed responses.
With Deskhero, SpeedRail Co. was able to automate their ticket management process. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
Deskhero's comprehensive search bar also enhanced the efficiency of SpeedRail Co.'s support team. By using AI to enhance search results, team members were able to quickly find relevant information and resolve customer issues faster.
Additionally, Deskhero's ability to scrape website data provided an added advantage. The platform could automatically update its knowledge base with the latest information from SpeedRail Co.'s website, ensuring that the support team always had up-to-date information.
Overall, Deskhero's advanced AI capabilities have enabled SpeedRail Co. to provide more efficient and effective customer support.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This automation significantly reduces the time it takes for support teams to respond to tickets.
How does Deskhero enhance search results?
Deskhero uses AI to enhance search results. When a support team member uses the search bar, the AI uses OpenAI Embeddings to find the most relevant information from tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero keep its knowledge base updated?
Deskhero can scrape data from your company's website to automatically update its knowledge base. This ensures that your support team always has access to the latest information.
* This article provides an example of how a fictive company in the High-Speed Rail Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
