VoltSafe Inc. receives numerous customer inquiries daily, ranging from technical questions about cable testing procedures to requests for certification status updates. Using Deskhero's advanced AI capabilities, the company can efficiently manage these tickets and provide timely responses. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for a specific topic, the AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to provide the most relevant information. This feature significantly reduces the time spent searching for information and increases the efficiency of the customer support team.
The custom email domains feature allows VoltSafe to maintain its brand identity in all communications. Meanwhile, the kanban board provides a visual representation of all open tickets, helping the team to prioritize tasks and manage their workflow more effectively.
Deskhero's REST API enables integration with VoltSafe's existing systems, ensuring seamless data exchange and further enhancing the efficiency of the customer support process.
With Deskhero, VoltSafe has been able to improve its customer support service, providing quicker and more accurate responses to customer inquiries. The advanced AI capabilities have not only enhanced efficiency but also improved customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer inquiries.
How does Deskhero's AI enhance search results?
When a search is conducted on the platform, the AI uses embeddings from various sources to provide the most relevant information, thereby enhancing the search results.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API enables integration with existing systems, ensuring seamless data exchange.
* This article provides an example of how a fictive company in the High Voltage Cable Testing and Certification industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
