HighVolt Certifications deals with a variety of customer queries daily, including technical questions about cable testing and requests for certification updates. With Deskhero's advanced AI capabilities, the company can manage these inquiries effectively and provide prompt and accurate responses. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies.
The AI also improves the search results within the platform. When a customer service representative conducts a search, the AI uses embeddings from uploaded files such as policies, manuals, presentations, and scraped website data to deliver the most pertinent information. This feature significantly reduces the time spent searching for information and boosts the efficiency of the customer support team.
The custom fields feature of Deskhero allows HighVolt to tailor the platform to its specific needs, while the user groups feature enables efficient collaboration among team members. The kanban board gives a clear overview of all open tickets, aiding in task prioritization and workflow management.
Through Deskhero's REST API, HighVolt can integrate the platform with its existing systems, ensuring smooth data exchange and further improving the efficiency of the helpdesk services.
By leveraging Deskhero, HighVolt Certifications has been able to enhance its helpdesk services, providing faster and more accurate responses to customer inquiries. The advanced AI capabilities have not only increased efficiency but also boosted customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer inquiries.
How does Deskhero's AI enhance search results?
When a search is conducted on the platform, the AI uses embeddings from various sources to provide the most relevant information, thereby enhancing the search results.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API enables integration with existing systems, ensuring seamless data exchange.
* This article provides an example of how a fictive company in the High Voltage Cable Testing and Certification industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
