FinPrint Solutions receives hundreds of customer queries daily, ranging from technical issues to service inquiries. Managing these tickets manually was proving to be time-consuming and inefficient. With Deskhero, the company can now efficiently manage tickets using the platform's structured data lists and kanban board features.
The advanced AI capabilities of Deskhero have significantly improved the response time and quality of FinPrint's customer service. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies, reducing the time spent on formulating responses.
FinPrint also utilizes Deskhero's custom fields and user groups features to categorize and prioritize tickets. This ensures that urgent or complex issues are addressed promptly by the right team members.
Deskhero's website scraping feature has been instrumental in keeping FinPrint's knowledge base up-to-date. The AI scrapes relevant information from their website and automatically updates the knowledge base, ensuring customers always have access to the most current information.
Finally, the comprehensive search bar powered by AI, enhances the search results, making it easier for both customers and support staff to find the information they need quickly.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on formulating responses.
How does Deskhero help in managing tickets?
Deskhero uses structured data lists and kanban board features for efficient ticket management. Custom fields and user groups can be used to categorize and prioritize tickets.
How does Deskhero keep the knowledge base updated?
Deskhero's AI uses website scraping to gather relevant information from the company's website and automatically updates the knowledge base.
* This article provides an example of how a fictive company in the High Volume Digital Finishing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
