Digital Finish Masters deals with a high volume of customer queries and complaints daily. The company uses Deskhero's ticket management system to organize and track these interactions, improving the efficiency of their customer support team.
Deskhero's advanced AI capabilities have been instrumental in enhancing the quality of customer interactions. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform generates suggested replies. This not only speeds up response times but also ensures consistency and accuracy in responses.
The company also uses Deskhero's custom email domains and user groups features to streamline communication. This allows them to maintain a professional image while ensuring that messages reach the right people within the organization.
Digital Finish Masters uses Deskhero's website scraping feature to keep their knowledge base current. The AI scrapes relevant information from their website and automatically updates the knowledge base, providing customers with the most accurate and up-to-date information.
Lastly, the comprehensive search bar powered by AI, enhances the search results, making it easier for both customers and support staff to find the information they need quickly.
How does Deskhero's AI improve the quality of customer interactions?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures consistency and accuracy in responses.
How does Digital Finish Masters use Deskhero to streamline communication?
The company uses Deskhero's custom email domains and user groups features to ensure that messages reach the right people within the organization.
How does Deskhero keep the knowledge base current?
Deskhero's AI uses website scraping to gather relevant information from the company's website and automatically updates the knowledge base.
* This article provides an example of how a fictive company in the High Volume Digital Finishing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
