Global Institute's administrative team was inundated with queries from students, staff, and stakeholders. The team found it challenging to provide timely and accurate responses, leading to delays and dissatisfaction. They turned to Deskhero for a solution.
With Deskhero, Global Institute was able to structure their vast amount of data into manageable lists and custom fields. This made it easier for the administrative team to track and manage tickets, improving their efficiency.
The institute also utilized Deskhero's advanced AI capabilities to enhance their administrative services. The AI used OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and procedures. This allowed it to suggest relevant content and generate potential replies, significantly reducing the time taken to respond to queries.
Deskhero's website scraping feature was particularly useful for keeping the knowledge base up-to-date. The AI would regularly scrape the institute's website for any new information or updates, ensuring that the administrative team always had the most current information at their fingertips.
Finally, the comprehensive search bar and REST API allowed the administrative team to quickly find the information they needed, further improving their efficiency. As a result, Global Institute saw a significant improvement in their administrative services, with faster response times and higher stakeholder satisfaction.
How does the AI suggest relevant content?
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It then uses this information to suggest relevant content and generate potential replies.
What is the benefit of the website scraping feature?
The website scraping feature allows the AI to regularly update the knowledge base with the latest information from the institute's website. This ensures that the administrative team always has the most current information.
How does the REST API improve efficiency?
The REST API allows the administrative team to quickly find the information they need, reducing the time taken to respond to queries.
* This article provides an example of how a fictive company in the Administration of Higher Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
