Highway Heroes Inc. manages multiple highway construction projects simultaneously, making communication with stakeholders a complex task. They turned to Deskhero to help manage this communication more effectively.
With Deskhero's ticket management system, Highway Heroes could track all inquiries about their projects and ensure that they were addressed promptly. The custom fields feature allowed them to capture specific details about each inquiry, such as the project it related to, making it easier to organize and prioritize the inquiries.
Highway Heroes also leveraged Deskhero's advanced AI capabilities to improve their responses to inquiries. The AI used embeddings from previous tickets, knowledge base articles, and uploaded project files to suggest relevant replies. This not only improved the accuracy of the responses but also significantly reduced the time taken to respond.
Additionally, Highway Heroes used Deskhero's AI to enhance the search functionality in their knowledge base. When stakeholders searched for information about a project, the AI provided the most relevant results, reducing the need for them to contact support.
Overall, Deskhero's advanced AI capabilities have significantly improved Highway Heroes' project communication, leading to better stakeholder satisfaction.
How does Deskhero help manage inquiries about multiple projects?
Deskhero's ticket management system allows you to track all inquiries and the custom fields feature can be used to capture specific details about each inquiry, such as the project it relates to.
How does Deskhero's AI improve responses to inquiries?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded project files to suggest relevant replies. This improves the accuracy of the responses and reduces the time taken to respond.
How does Deskhero enhance the search functionality in the knowledge base?
Deskhero's AI analyzes various sources of information to provide the most relevant results when stakeholders search the knowledge base.
* This article provides an example of how a fictive company in the Highway and Road Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
