Expressway Builders prides itself on its customer engagement, but managing customer inquiries was becoming a significant challenge. They turned to Deskhero to help streamline this process.
With Deskhero's ticket management system, Expressway Builders could effectively manage all customer inquiries. The custom fields feature allowed them to capture specific details about each inquiry, such as the type of query and the customer's location, making it easier to organize and prioritize the inquiries.
Expressway Builders also leveraged Deskhero's advanced AI capabilities to improve their responses to inquiries. The AI used embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This not only improved the accuracy of the responses but also significantly reduced the time taken to respond.
Additionally, Expressway Builders used Deskhero's AI to enhance the search functionality in their knowledge base. When customers searched for information, the AI provided the most relevant results, reducing the need for them to contact support.
Overall, Deskhero's advanced AI capabilities have significantly improved Expressway Builders' customer engagement, leading to higher customer satisfaction.
How does Deskhero help manage customer inquiries?
Deskhero's ticket management system allows you to track all inquiries and the custom fields feature can be used to capture specific details about each inquiry, such as the type of query and the customer's location.
How does Deskhero's AI improve responses to inquiries?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This improves the accuracy of the responses and reduces the time taken to respond.
How does Deskhero enhance the search functionality in the knowledge base?
Deskhero's AI analyzes various sources of information to provide the most relevant results when customers search the knowledge base.
* This article provides an example of how a fictive company in the Highway and Road Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
