RoadMaster Construction receives numerous inquiries daily about their ongoing projects, roadwork schedules, and safety measures. Managing these inquiries was a significant challenge until they implemented Deskhero. The platform's ticket management system allowed them to categorize and prioritize inquiries effectively.
The company also leveraged Deskhero's AI capabilities to enhance their customer support. By using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero could suggest relevant replies to customer queries. This significantly reduced the time taken to respond to customers and improved the accuracy of the responses.
Deskhero's AI also enhanced the search results in RoadMaster's knowledge base. When customers searched for information, the AI used embeddings from various sources to provide the most relevant results. This made it easier for customers to find the information they needed without having to contact support.
Additionally, RoadMaster used the custom fields feature to capture specific details about each inquiry. This allowed them to track trends and improve their services based on customer feedback.
Overall, Deskhero's advanced AI capabilities have significantly improved RoadMaster's customer support services, leading to higher customer satisfaction.
How has Deskhero improved response times?
Deskhero's AI capabilities suggest relevant replies to customer queries based on past tickets, knowledge base articles, and uploaded files. This reduces the time taken to draft responses.
How does Deskhero enhance the search functionality in the knowledge base?
Deskhero uses AI to analyze various sources of information and provide the most relevant results when customers search the knowledge base.
What specific details can be captured using the custom fields feature?
Custom fields can be used to capture any specific details about an inquiry. For example, the type of query, the project it relates to, or the customer's location.
* This article provides an example of how a fictive company in the Highway and Road Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
