Roadway Constructors Ltd. has a vast knowledge base consisting of numerous articles, manuals, policies, and presentations. However, managing this content and making it easily accessible to the support team was a challenge. Deskhero's AI capabilities have helped them overcome this hurdle.
Deskhero uses OpenAI Embeddings from the company's existing knowledge base, uploaded files, and scraped website data to generate new knowledge base articles. This has not only expanded the company's knowledge base but also ensured that the content is up-to-date and relevant.
The AI-powered comprehensive search bar provided by Deskhero has made it easier for the support team to find relevant information from the knowledge base quickly. This has significantly improved the speed and quality of their responses to customer queries and complaints.
Deskhero's custom fields and structured data lists have also helped Roadway Constructors Ltd. organize their knowledge base more effectively. This has made it easier for the support team to navigate the knowledge base and find the information they need.
The integration of Deskhero with the company's existing systems via the REST API has ensured a seamless transition and minimal disruption to their operations.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero uses OpenAI Embeddings from existing knowledge base articles, uploaded files, and scraped website data to generate new knowledge base articles. This expands the knowledge base and ensures the content is up-to-date and relevant.
How does Deskhero improve the accessibility of the knowledge base?
Deskhero's AI-powered comprehensive search bar makes it easier to find relevant information from the knowledge base quickly. Additionally, the custom fields and structured data lists help organize the knowledge base more effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows for seamless integration with existing systems, ensuring minimal disruption to operations.
* This article provides an example of how a fictive company in the Highway Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
