Expressway Builders Corp. deals with a large volume of emails daily from various stakeholders. Managing these emails manually was proving to be inefficient and time-consuming. With Deskhero's AI capabilities, they have been able to automate the email management process, improving efficiency and customer satisfaction.
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for responding to emails. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI-powered comprehensive search bar provided by Deskhero has made it easier for the support team to find relevant information quickly, improving the quality of their responses. The custom email domains feature has also helped Expressway Builders Corp. maintain a professional image in their communications.
Deskhero's user groups feature has allowed Expressway Builders Corp. to categorize their stakeholders and manage their communications more effectively. This has resulted in a more organized and efficient workflow.
The integration of Deskhero with the company's existing systems via the REST API has ensured a seamless transition and minimal disruption to their operations.
How does Deskhero's AI capabilities improve email management?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for responding to emails. This content is then used to generate suggested replies, improving the efficiency of email management.
How does Deskhero enhance the quality of email responses?
Deskhero's AI-powered comprehensive search bar makes it easier to find relevant information quickly, improving the quality of email responses. The custom email domains feature also helps maintain a professional image in communications.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows for seamless integration with existing systems, ensuring minimal disruption to operations.
* This article provides an example of how a fictive company in the Highway Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
