Highway Masters Inc. receives numerous queries and complaints daily from various stakeholders including local authorities, contractors, and the public. Managing these tickets manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate the ticket management process, significantly reducing the response time and improving customer satisfaction.
The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature has been instrumental in finding relevant content quickly and efficiently, which is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI capabilities also enhanced the search results, making it easier for the support team to find relevant information and resolve issues faster. The AI-powered comprehensive search bar has been a game-changer, enabling the team to handle multiple tickets simultaneously without compromising on the quality of service.
Additionally, the custom fields and structured data lists provided by Deskhero have made it easier for Highway Masters Inc. to categorize and prioritize tickets based on their urgency and importance. This has resulted in a more organized and efficient workflow.
The REST API feature of Deskhero has allowed Highway Masters Inc. to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This content is then used to generate suggested replies, enhancing the efficiency of ticket management.
How does Deskhero enhance search results?
Deskhero uses advanced AI to enhance search results, making it easier for the support team to find relevant information quickly. This improves the speed and quality of issue resolution.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows for seamless integration with existing systems, ensuring minimal disruption to operations.
* This article provides an example of how a fictive company in the Highway Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
