TrekMaster receives hundreds of inquiries daily, ranging from booking queries to safety concerns. With Deskhero's AI capabilities, the company can now manage tickets more efficiently. The AI uses embeddings from previous tickets to suggest relevant responses, significantly reducing response time.
The AI also enhances the search functionality on TrekMaster's knowledge base. By leveraging OpenAI embeddings from articles, uploaded files, and scraped website data, the search bar provides more accurate and relevant results. This feature has reduced the number of repeat queries and improved customer satisfaction.
Deskhero's AI capabilities extend to generating knowledge base articles from various file types. TrekMaster regularly uploads safety manuals and guidelines in Word, PowerPoint, and PDF formats. The AI then uses these files to create comprehensive articles, making it easier for customers to find the information they need.
Additionally, Trekhero's REST API allows TrekMaster to integrate the platform with its existing systems. This seamless integration ensures that all customer data is centralized, making it easier for the AI to learn and improve its suggestions over time.
Overall, Deskhero's advanced AI capabilities have transformed TrekMaster's customer support operations. The company can now provide faster, more accurate responses, improving customer satisfaction and freeing up staff to focus on other important tasks.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses embeddings from previous tickets to suggest relevant responses. This reduces the time it takes for customer support staff to respond to queries.
How does the AI enhance the search functionality on the knowledge base?
The AI leverages OpenAI embeddings from articles, uploaded files, and scraped website data to provide more accurate and relevant search results.
Can Deskhero's AI generate knowledge base articles from any file type?
Yes, Deskhero's AI can generate articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Hiking and Trekking Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
