TrailBlazers receives numerous inquiries every day. With Deskhero's AI-powered ticket management system, the company can handle these inquiries more efficiently. The AI suggests relevant responses based on embeddings from previous tickets, reducing response time and improving customer satisfaction.
The company also uses Deskhero's AI to enhance its knowledge base. The AI generates comprehensive articles from Word, PowerPoint, and PDF files, making it easier for customers to find the information they need. This feature has reduced the number of repeat queries and freed up staff to focus on other tasks.
Additionally, TrailBlazers uses Deskhero's advanced search bar to improve its search functionality. The AI uses embeddings from the knowledge base, uploaded files, and scraped website data to provide more accurate and relevant results. This has improved the customer experience and reduced the need for direct customer support.
Furthermore, the company uses Deskhero's REST API to integrate the platform with its existing systems. This integration ensures that all customer data is centralized, allowing the AI to learn and improve its suggestions over time.
Overall, Deskhero's advanced AI capabilities have revolutionized TrailBlazers' support operations. The company can now provide faster, more accurate responses, improving customer satisfaction and increasing operational efficiency.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI suggests relevant responses based on embeddings from previous tickets. This reduces response time and improves customer satisfaction.
How does the AI enhance the knowledge base?
Deskhero's AI generates comprehensive articles from Word, PowerPoint, and PDF files. This makes it easier for customers to find the information they need.
How does Deskhero's AI improve the search functionality?
The AI uses embeddings from the knowledge base, uploaded files, and scraped website data to provide more accurate and relevant search results.
* This article provides an example of how a fictive company in the Hiking and Trekking Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
