Heritage Keepers receives numerous inquiries daily about their preservation projects, techniques, and historical facts. They use Deskhero's ticket management feature to efficiently handle these queries. The advanced AI capabilities of Deskhero, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The company also uses Deskhero's custom fields and user groups features to categorize inquiries and assign them to the appropriate teams. This ensures that each query is handled by the right expert, improving the accuracy of responses.
Heritage Keepers has a vast knowledge base, including articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI capabilities of Deskhero enhance the search results within this knowledge base, making it easier for the support team to find relevant information and for customers to self-serve.
Deskhero's REST API allows Heritage Keepers to integrate their existing systems with the platform, ensuring seamless data exchange and consistent customer experience across all touchpoints.
By leveraging Deskhero's advanced AI capabilities, Heritage Keepers has been able to improve their customer support efficiency, provide accurate information promptly, and enhance overall customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
How does Deskhero enhance the search results within the knowledge base?
Deskhero uses AI to analyze the content of the knowledge base and provide more relevant search results. This makes it easier for the support team to find the information they need and for customers to self-serve.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring consistent customer experience across all touchpoints.
* This article provides an example of how a fictive company in the Historical Preservation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
