Past Perfect Preservation receives a myriad of questions daily about their preservation work, historical artifacts, and conservation methods. They use Deskhero's ticket management feature to effectively handle these inquiries. The advanced AI capabilities of Deskhero, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly improving ticket resolution times.
The company also uses Deskhero's custom fields and user groups features to classify inquiries and assign them to the right teams. This ensures that each question is addressed by the appropriate expert, enhancing the quality of responses.
Past Perfect Preservation has an extensive knowledge base, including articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI capabilities of Deskhero improve the search results within this knowledge base, making it easier for the support team to find pertinent information and for customers to find answers independently.
Deskhero's REST API allows Past Perfect Preservation to integrate their existing systems with the platform, ensuring smooth data exchange and uniform customer experience across all channels.
By leveraging Deskhero's advanced AI capabilities, Past Perfect Preservation has been able to streamline their helpdesk services, provide relevant information quickly, and boost customer engagement.
How does Deskhero's AI capabilities improve ticket resolution times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to resolve customer inquiries.
How does Deskhero improve the search results within the knowledge base?
Deskhero uses AI to analyze the content of the knowledge base and provide more relevant search results. This makes it easier for the support team to find the information they need and for customers to find answers independently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring uniform customer experience across all channels.
* This article provides an example of how a fictive company in the Historical Preservation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
