HistoricJourneys receives a large number of customer inquiries daily. With Deskhero's AI capabilities, they are able to handle these inquiries efficiently. The AI uses the data from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only ensures the accuracy of the responses but also reduces the response time.
The AI-powered search bar of Deskhero has made it easier for the customer support team to find relevant content quickly. This feature has significantly increased the productivity of the team and has improved the overall customer experience.
HistoricJourneys also uses the website scraping feature of Deskhero to gather information from various historical websites. This data is then used by the AI to enhance the search results and provide more comprehensive answers to customer queries.
With the help of Deskhero's custom fields and user groups, HistoricJourneys has been able to categorize their customers based on their preferences and inquiries. This has helped them in providing personalized service to their customers.
Lastly, the REST API of Deskhero has allowed HistoricJourneys to integrate their existing systems with Deskhero. This has resulted in a seamless workflow and has eliminated the need for manual data entry.
How does Deskhero's AI capabilities improve the customer experience?
Deskhero's AI capabilities leverage the data from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This ensures the accuracy of the responses and reduces the response time. Additionally, the AI-powered search bar makes it easier to find relevant content quickly, thereby improving the overall customer experience.
How does the website scraping feature of Deskhero work?
The website scraping feature of Deskhero gathers information from various websites. This data is then used by the AI to enhance the search results and provide more comprehensive answers to customer queries.
What is the benefit of Deskhero's REST API?
The REST API of Deskhero allows companies to integrate their existing systems with Deskhero. This results in a seamless workflow and eliminates the need for manual data entry.
* This article provides an example of how a fictive company in the Historical Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
