PastVentures has a comprehensive knowledge base consisting of historical facts, tour details, and customer inquiries. With Deskhero's AI capabilities, they are able to leverage this data to generate suggested replies to customer queries. This not only reduces the response time but also ensures that the information provided is accurate and relevant.
The AI-powered search bar of Deskhero has made it easier for the helpdesk team to find relevant content from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature has significantly reduced the time spent on searching for information and has increased the productivity of the team.
PastVentures also uses the website scraping feature of Deskhero to gather information from various historical websites. This data is then used by the AI to enhance the search results and provide more comprehensive answers to customer queries.
With the help of Deskhero's custom fields and user groups, PastVentures has been able to categorize their customers based on their preferences and inquiries. This has helped them in providing personalized service to their customers.
Lastly, the REST API of Deskhero has allowed PastVentures to integrate their existing systems with Deskhero. This has resulted in a seamless workflow and has eliminated the need for manual data entry.
How does Deskhero's AI capabilities improve the efficiency of helpdesk operations?
Deskhero's AI capabilities leverage the data from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This reduces the response time and ensures the accuracy of the information provided. Additionally, the AI-powered search bar makes it easier to find relevant content, thereby increasing the productivity of the team.
How does the website scraping feature of Deskhero work?
The website scraping feature of Deskhero gathers information from various websites. This data is then used by the AI to enhance the search results and provide more comprehensive answers to customer queries.
What is the benefit of Deskhero's REST API?
The REST API of Deskhero allows companies to integrate their existing systems with Deskhero. This results in a seamless workflow and eliminates the need for manual data entry.
* This article provides an example of how a fictive company in the Historical Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
