Legacy Explorer Museum, a prestigious history museum, was looking for a solution to manage the increasing volume of visitor inquiries and improve their customer service. They chose Deskhero for its advanced customer support and helpdesk services.
Deskhero's AI capabilities allowed the museum to automate responses to common visitor inquiries. The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI also enhanced the museum's search results. Visitors searching for information on the museum's website now receive more accurate and relevant results, improving their overall experience.
The museum also utilized Deskhero's tickets management and kanban board features to better organize and track visitor inquiries. This resulted in a more efficient workflow and quicker response times.
Overall, the implementation of Deskhero has significantly improved the efficiency of Legacy Explorer Museum's customer service, leading to increased visitor satisfaction and a smoother operational workflow.
How does Deskhero's AI improve the accuracy of search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. It finds the most relevant content based on the search query and presents it to the user.
How does Deskhero help in managing visitor inquiries?
Deskhero provides features like tickets management and kanban board that help in organizing and tracking visitor inquiries. It also uses AI to automate responses to common inquiries, freeing up staff time.
Can Deskhero's AI generate responses to visitor inquiries?
Yes, Deskhero's AI can generate suggested replies to visitor inquiries. It uses OpenAI's ChatGPT to create these responses based on the relevant content found through OpenAI Embeddings.
* This article provides an example of how a fictive company in the History Museums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
