Timeless Treasures Museum, a renowned history museum, was struggling with managing the increasing volume of visitor inquiries about exhibits, events, and general information. They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services, to streamline their operations.
With Deskhero's advanced AI capabilities, the museum was able to automate responses to common visitor inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI capabilities also enhanced the museum's search results. Visitors searching for information on the museum's website now receive more accurate and relevant results, improving their overall experience.
The museum also utilized Deskhero's custom fields and structured data lists to organize and manage visitor inquiries. This made it easier for the museum staff to track and respond to tickets.
Overall, the implementation of Deskhero has significantly improved the efficiency of Timeless Treasures Museum's customer support, leading to increased visitor satisfaction.
How does Deskhero's AI improve the accuracy of search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. It finds the most relevant content based on the search query and presents it to the user.
How does Deskhero help in managing visitor inquiries?
Deskhero provides features like structured data lists and custom fields that help in organizing and managing visitor inquiries. It also uses AI to automate responses to common inquiries, freeing up staff time.
Can Deskhero's AI generate responses to visitor inquiries?
Yes, Deskhero's AI can generate suggested replies to visitor inquiries. It uses OpenAI's ChatGPT to create these responses based on the relevant content found through OpenAI Embeddings.
* This article provides an example of how a fictive company in the History Museums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
