Historic Wonders Museum, a popular destination for history enthusiasts, was facing challenges in handling the growing number of visitor inquiries and providing timely responses. They decided to implement Deskhero to enhance their helpdesk services.
Deskhero's advanced AI capabilities allowed the museum to automate responses to frequently asked questions. The AI uses OpenAI Embeddings from various sources such as previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Additionally, the museum used Deskhero's custom email domains and user groups features to create a more organized and efficient communication system. This helped the museum staff to better manage visitor inquiries and provide faster responses.
Deskhero's AI also improved the museum's website search functionality. Visitors now receive more accurate and relevant search results, enhancing their online experience.
By implementing Deskhero, Historic Wonders Museum has greatly improved their helpdesk services, leading to higher visitor satisfaction and a more efficient workflow for the museum staff.
How does Deskhero's AI automate responses to visitor inquiries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies to visitor inquiries.
How does Deskhero improve website search functionality?
Deskhero's AI enhances website search functionality by using OpenAI Embeddings to find the most relevant content based on the search query. This leads to more accurate and relevant search results for the visitors.
How does Deskhero help in organizing communication?
Deskhero provides features like custom email domains and user groups that help in creating a more organized and efficient communication system. This makes it easier for the museum staff to manage visitor inquiries and provide faster responses.
* This article provides an example of how a fictive company in the History Museums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
