HistoryTech uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the AI to suggest the most relevant responses to customer inquiries, significantly reducing response time and improving customer satisfaction.
The AI also leverages OpenAI Embeddings from uploaded files like research papers and presentations. This enables the AI to provide more accurate and detailed responses to complex historical inquiries.
Deskhero's website scraping feature is used by HistoryTech to gather data from various historical databases and websites. The AI then processes this data to enhance the knowledge base and improve the accuracy of its responses.
With the help of Deskhero's comprehensive search bar, HistoryTech can quickly find relevant information from a vast amount of data. The AI enhances the search results by prioritizing the most relevant content based on the user's query.
Lastly, HistoryTech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows HistoryTech to leverage Deskhero's AI capabilities across all their operations.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest the most relevant responses to customer inquiries. This significantly reduces the time needed to craft responses.
How does Deskhero's AI enhance the accuracy of responses?
The AI leverages OpenAI Embeddings from various sources like research papers and presentations. This allows it to provide more accurate and detailed responses to complex historical inquiries.
How does Deskhero's website scraping feature benefit HistoryTech?
Deskhero's website scraping feature allows HistoryTech to gather data from various historical databases and websites. The AI processes this data to enhance the knowledge base and improve the accuracy of its responses.
* This article provides an example of how a fictive company in the History Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
