PastDiscoveries uses Deskhero's structured data lists and custom fields to organize their vast amount of historical data. The AI capabilities of Deskhero help in categorizing and prioritizing this data, making it easier for the team to access and use it.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This not only improves the efficiency of the helpdesk team but also ensures consistency in responses.
Deskhero's kanban board is used by PastDiscoveries to manage their tasks and projects. The AI provides insights based on past data, helping the team to prioritize tasks and improve productivity.
PastDiscoveries also uses Deskhero's knowledge base feature to store and share information about historical artifacts. The AI enhances the search results by finding the most relevant content based on the user's query.
Finally, PastDiscoveries uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage Deskhero's AI capabilities across all their operations, improving overall efficiency.
How does Deskhero's AI help in organizing data?
Deskhero's AI analyzes the data and categorizes it based on various factors. It also prioritizes the data, making it easier for the team to access and use it.
How does Deskhero's AI improve the efficiency of the helpdesk team?
The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This reduces the time needed to craft responses, improving the efficiency of the helpdesk team.
How does Deskhero's AI enhance the search results in the knowledge base?
The AI finds the most relevant content based on the user's query. This enhances the search results, making it easier for the team to find the information they need.
* This article provides an example of how a fictive company in the History Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
