TimeCapsule uses Deskhero's ticket management feature to handle customer inquiries. The AI capabilities of Deskhero analyze previous tickets to suggest the most relevant responses, reducing response time and improving customer satisfaction.
The AI also leverages OpenAI Embeddings from knowledge base articles and uploaded files like tour guides and historical information. This allows the AI to provide more accurate and detailed responses to customer inquiries.
Deskhero's website scraping feature is used by TimeCapsule to gather data from various travel and history websites. The AI processes this data to enhance the knowledge base and improve the accuracy of its responses.
TimeCapsule also uses Deskhero's comprehensive search bar to quickly find relevant information from a vast amount of data. The AI enhances the search results by prioritizing the most relevant content based on the user's query.
Finally, TimeCapsule uses Deskhero's REST API to integrate the platform with their existing booking and CRM systems. This seamless integration allows TimeCapsule to leverage Deskhero's AI capabilities across all their operations.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest the most relevant responses to customer inquiries. This improves the quality of support by providing accurate and detailed responses.
How does Deskhero's website scraping feature benefit TimeCapsule?
Deskhero's website scraping feature allows TimeCapsule to gather data from various travel and history websites. The AI processes this data to enhance the knowledge base and improve the accuracy of its responses.
How does Deskhero's REST API benefit TimeCapsule?
Deskhero's REST API allows TimeCapsule to integrate the platform with their existing booking and CRM systems. This seamless integration allows TimeCapsule to leverage Deskhero's AI capabilities across all their operations.
* This article provides an example of how a fictive company in the History Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
