Sunshine Retreats receives hundreds of customer queries daily. They use Deskhero's ticket management feature to organize these queries and ensure that no customer is left unanswered. The AI capabilities of Deskhero help in prioritizing the tickets based on urgency and relevance, ensuring prompt responses.
The company also leverages Deskhero's knowledge base feature to create a comprehensive repository of information. This includes details about their parks, amenities, booking procedures, and more. The AI capabilities help generate articles from uploaded files like policies, manuals, and presentations, saving valuable time and resources.
Deskhero's advanced AI capabilities are used to scrape Sunshine Retreats' website for the latest updates and information. This data is then embedded into the system, enhancing the search results and providing the most up-to-date information to the customers.
Using Deskhero's AI, Sunshine Retreats has been able to automate responses to common queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
Overall, Deskhero's advanced AI capabilities have enabled Sunshine Retreats to provide efficient and effective customer support, enhancing customer satisfaction and loyalty.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to understand the urgency and relevance of each ticket, helping in its prioritization.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context and generate appropriate responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the embedded data from various sources including the scraped website data to enhance the search results, providing the most relevant and up-to-date information.
* This article provides an example of how a fictive company in the Holiday parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
