Holiday Haven receives numerous customer inquiries every day. With Deskhero's ticket management feature, they can effectively organize and manage these inquiries. The AI capabilities of Deskhero help in sorting the tickets based on their importance and relevance, ensuring timely responses.
The company uses Deskhero's knowledge base feature to build a detailed database of information. This includes specifics about their parks, facilities, reservation procedures, and more. The AI capabilities assist in creating articles from uploaded files like policies, manuals, and presentations, saving significant time and effort.
Holiday Haven utilizes Deskhero's advanced AI capabilities to scrape their website for the most recent updates and information. This data is then embedded into the system, enriching the search results and providing the most current information to the customers.
Deskhero's AI has allowed Holiday Haven to automate responses to common inquiries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, drastically reducing the response time.
In conclusion, Deskhero's advanced AI capabilities have empowered Holiday Haven to deliver efficient and effective helpdesk services, enhancing customer satisfaction and loyalty.
How does Deskhero's AI sort tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to comprehend the importance and relevance of each ticket, aiding in its sorting.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context and generate suitable responses.
How does Deskhero's AI enrich search results?
Deskhero's AI uses the embedded data from various sources including the scraped website data to enrich the search results, providing the most relevant and current information.
* This article provides an example of how a fictive company in the Holiday parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
