Sunset Paradise Resorts receives a high volume of customer inquiries daily, ranging from booking queries to requests for information about resort facilities. The company uses Deskhero's ticket management feature to efficiently manage these inquiries. However, the real game-changer has been the integration of Deskhero's advanced AI capabilities.
With the AI's ability to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Sunset Paradise Resorts can now provide faster, more accurate responses to customer inquiries. The AI analyses the content of each new ticket and suggests potential responses based on similar past tickets and relevant information from the knowledge base.
Moreover, the AI enhances the search results in the knowledge base, making it easier for the customer support team to find relevant information. This has significantly reduced the time spent on each ticket, allowing the team to handle more customer inquiries within the same timeframe.
Additionally, the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has made it easier for Sunset Paradise Resorts to keep their knowledge base up-to-date. This ensures that the AI always has the most recent information to draw from when suggesting responses.
Overall, the integration of Deskhero's advanced AI capabilities has greatly improved the efficiency and accuracy of Sunset Paradise Resorts' customer support services.
How does the AI suggest responses to customer inquiries?
The AI analyses the content of each new ticket and suggests potential responses based on similar past tickets and relevant information from the knowledge base.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings to understand the context and content of the search query, and then returns the most relevant results from the knowledge base.
How does the AI keep the knowledge base up-to-date?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to keep the knowledge base up-to-date with the most recent information.
* This article provides an example of how a fictive company in the Holiday resorts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
