Tropical Bliss Holidays is known for its exceptional customer service. To maintain this reputation, the company uses Deskhero's advanced AI capabilities to provide quick and accurate responses to customer inquiries.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to understand the context and content of each new ticket. It then suggests potential responses based on similar past tickets and relevant information from the knowledge base.
Furthermore, the AI enhances the search results in the knowledge base, making it easier for customers to find the information they need. This not only improves the customer experience but also reduces the workload of the customer support team.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date. This means that the AI always has the most recent information to draw from when suggesting responses.
Overall, the integration of Deskhero's advanced AI capabilities has enabled Tropical Bliss Holidays to provide a superior customer experience while reducing the workload of their customer support team.
How does the AI improve the customer experience?
The AI enhances the search results in the knowledge base and suggests potential responses to customer inquiries, making it easier for customers to find the information they need and receive quick, accurate responses.
How does the AI reduce the workload of the customer support team?
By suggesting potential responses to customer inquiries and enhancing the search results in the knowledge base, the AI reduces the time the customer support team needs to spend on each ticket.
How does the AI keep the knowledge base up-to-date?
The AI generates knowledge base articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date with the most recent information.
* This article provides an example of how a fictive company in the Holiday resorts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
