Ocean Breeze Getaways receives a large number of customer inquiries every day. To manage these inquiries efficiently, the company uses Deskhero's ticket management feature. However, the real game-changer has been the integration of Deskhero's advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to understand the context and content of each new ticket. It then suggests potential responses based on similar past tickets and relevant information from the knowledge base.
Furthermore, the AI enhances the search results in the knowledge base, making it easier for the helpdesk team to find relevant information. This has significantly reduced the time spent on each ticket, allowing the team to handle more customer inquiries within the same timeframe.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date. This means that the AI always has the most recent information to draw from when suggesting responses.
Overall, the integration of Deskhero's advanced AI capabilities has greatly improved the efficiency and accuracy of Ocean Breeze Getaways' helpdesk services.
How does the AI suggest responses to customer inquiries?
The AI analyses the content of each new ticket and suggests potential responses based on similar past tickets and relevant information from the knowledge base.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings to understand the context and content of the search query, and then returns the most relevant results from the knowledge base.
How does the AI keep the knowledge base up-to-date?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to keep the knowledge base up-to-date with the most recent information.
* This article provides an example of how a fictive company in the Holiday resorts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
