GreenHome Inc. uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for their customer support agents. This not only reduces the time taken to respond to customer queries but also ensures that the responses are accurate and consistent.
With Deskhero's custom fields and structured data lists, GreenHome Inc. is able to categorize and prioritize customer queries more efficiently. The AI-powered search bar further enhances this by providing relevant content from the company's vast database of resources.
The use of Deskhero's AI in managing tickets on the kanban board has significantly improved GreenHome Inc.'s workflow. The AI system automatically assigns tickets to the most suitable agent based on their expertise and workload, ensuring a balanced distribution of work and faster resolution times.
GreenHome Inc. also utilizes Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer service operation, leading to overall improved efficiency.
By leveraging Deskhero's AI capabilities, GreenHome Inc. has seen a significant improvement in their customer support services. They have reported increased customer satisfaction, reduced response times, and more efficient workflows.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve the management of tickets?
Deskhero's AI can automatically assign tickets to the most suitable agent based on their expertise and workload. This ensures a balanced distribution of work and faster resolution times.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, enabling you to leverage its AI capabilities across your entire customer service operation.
* This article provides an example of how a fictive company in the Agents dealing with Home and Garden Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
