Blossom Decor uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly reduced the time and effort required to create and update their knowledge base.
The AI-powered comprehensive search bar provided by Deskhero has greatly improved the efficiency of Blossom Decor's customer support. The AI uses OpenAI Embeddings to find relevant content from the company's vast resources, enhancing the search results and making it easier for agents to find the information they need.
With Deskhero's custom email domains and user groups, Blossom Decor has been able to streamline their customer support processes. The AI capabilities of the platform ensure that emails are directed to the right group of agents, improving response times and customer satisfaction.
Blossom Decor also uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, leading to more efficient workflows.
By utilizing Deskhero's advanced AI capabilities, Blossom Decor has seen a significant improvement in their knowledge base management and customer support. They have reported increased efficiency, improved search results, and higher customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This reduces the time and effort required to create and update the knowledge base.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from your resources. This enhances the search results, making it easier for agents to find the information they need.
Can Deskhero's AI be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, enabling you to leverage its AI capabilities across your entire operation.
* This article provides an example of how a fictive company in the Agents dealing with Home and Garden Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
