KitchenAid Retailers handles a large number of customer inquiries daily, covering product details to troubleshooting problems. By utilizing Deskhero's AI capabilities, KitchenAid has automated the creation of suggested replies based on past tickets, knowledge base articles, and other uploaded documents. This has significantly cut down the response time to customer queries and improved the overall customer experience.
Deskhero's AI also improves the search results on KitchenAid's customer support portal. It employs OpenAI Embeddings to locate relevant content from a variety of sources, including scraped website data. This has simplified the process for customers to find the information they need without having to contact the support team directly.
KitchenAid also uses Deskhero's custom fields and structured data lists to sort and prioritize customer tickets. This has enabled the support team to better manage their workload and ensure that urgent issues are dealt with swiftly.
With Deskhero's custom email domains and user groups, KitchenAid has established a more personalized and professional image for its customer support. This has boosted customer trust and satisfaction.
In conclusion, Deskhero's advanced AI capabilities have revolutionized KitchenAid's customer support, making it more efficient, effective, and customer-centric.
How has Deskhero improved KitchenAid's response time to customer queries?
Deskhero's AI capabilities automate the creation of suggested replies based on past tickets and other resources. This has significantly cut down the response time to customer queries.
How does Deskhero enhance the search results on KitchenAid's customer support portal?
Deskhero's AI employs OpenAI Embeddings to locate relevant content from a variety of sources, including scraped website data. This simplifies the process for customers to find the information they need.
How does KitchenAid use Deskhero's custom fields and structured data lists?
KitchenAid uses these features to sort and prioritize customer tickets. This enables the support team to better manage their workload and ensures that urgent issues are dealt with swiftly.
* This article provides an example of how a fictive company in the Home Appliance Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
