HomeCinema Solutions uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to create and update their knowledge base, allowing them to keep their customers informed about the latest products and services.
The company also leverages Deskhero's comprehensive search bar feature to help customers find the information they need quickly and easily. The AI enhances search results by using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files.
HomeCinema has also found value in Deskhero's custom fields feature. By creating custom fields for specific product features and specifications, they have been able to provide more detailed and accurate responses to customer inquiries.
Deskhero's user groups feature has also been beneficial for HomeCinema. By grouping users based on their roles and responsibilities, they have been able to assign tickets more efficiently and ensure that each inquiry is handled by the most qualified person.
Overall, HomeCinema Solutions has seen a significant improvement in their knowledge base management and customer service since implementing Deskhero. The platform's advanced AI capabilities have enabled them to provide more accurate and detailed information to their customers, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings to understand the content of Word, PowerPoint, and PDF files. It then uses this information to generate knowledge base articles.
What is the benefit of using custom fields in customer support?
Custom fields allow you to capture specific information about a customer's inquiry. This can help to provide more detailed and accurate responses to customer inquiries.
How do user groups improve ticket assignment?
User groups allow you to group users based on their roles and responsibilities. This can help to assign tickets more efficiently and ensure that each inquiry is handled by the most qualified person.
* This article provides an example of how a fictive company in the Home Audio and Video Equipment Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
