AudioVisual Express uses Deskhero's AI capabilities to manage the high volume of customer inquiries they receive daily. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time spent by customer service representatives on each ticket.
The company also benefits from Deskhero's REST API. By integrating Deskhero with their existing systems, they have been able to automate many of their customer support processes, further improving efficiency and response times.
AudioVisual has also found value in Deskhero's structured data lists feature. By organizing their data in a structured manner, they have been able to improve their search capabilities and provide more accurate responses to customer inquiries.
Deskhero's kanban board feature has also been instrumental in improving AudioVisual's ticket management process. The visual nature of the kanban board allows the team to track the progress of each ticket easily and identify any bottlenecks in the process.
Overall, AudioVisual Express has seen a significant improvement in their ticket management process and customer service since implementing Deskhero. The platform's advanced AI capabilities have enabled them to handle more queries in less time, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI help in managing high volume of customer inquiries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a customer's inquiry. It then generates a suggested reply based on this information, significantly reducing the time spent by customer service representatives on each ticket.
What is the benefit of integrating Deskhero with existing systems using its REST API?
By integrating Deskhero with existing systems using its REST API, companies can automate many of their customer support processes, further improving efficiency and response times.
How does the kanban board feature improve ticket management?
The kanban board provides a visual representation of all tickets and their current status. This allows the team to track the progress of each ticket easily and identify any bottlenecks in the process.
* This article provides an example of how a fictive company in the Home Audio and Video Equipment Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
