HomeTutor Inc. receives hundreds of support tickets daily from tutors, students, and parents. Managing these tickets was a challenge until they started using Deskhero. The ticket management feature of Deskhero, combined with its AI capabilities, has made it easy for HomeTutor Inc. to categorize, prioritize, and respond to these tickets effectively.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to tickets and has improved the quality of responses.
Deskhero's comprehensive search bar, powered by AI, has made it easy for the support team to find relevant information quickly. The AI enhances search results by considering the context of the search query, making the search process more efficient.
Deskhero's AI also helps in maintaining the knowledge base. It can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This has made it easy for HomeTutor Inc. to keep their knowledge base updated with the latest information.
Finally, the custom fields and user groups features of Deskhero have made it easy for HomeTutor Inc. to personalize their support services. They can create custom fields for different types of tickets and create user groups based on the role of the user (tutor, student, parent), making the support process more organized and efficient.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, ensuring that the responses are accurate and relevant.
How does the AI enhance search results?
The AI enhances search results by considering the context of the search query. This means it doesn't just look for keywords but understands the intent behind the search, providing more relevant results.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This makes it easy to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Home-Based Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
